Bills are mailed to customers during the last week of the month and payment should be made no later than the 16th of the following month to avoid additional late charges. A payment is considered late if the postmark is after the 16th, dropped at the office after the 16th, or paid online after the 16th of the month.
Pisgah Water Association's Cut Off Policy is 60 days. When 60 days late we hang hangers at a fee of $5 to remind customers when they are 60 days late. After receiving a hanger a customer has approximately one week to pay their bill before water is cutoff. The total amount owed on the hanger must be paid by the announced date on the hanger, or your meter will be locked for nonpaymet at a fee of $25. If you call and ask for an extension of time, you will be assessed the $25 Extension Fee.
If you do not pay the hanger on time, then your name will be on a cutoff list. A $25 fee is added to customer's account to cover cutting the water off and then back on. On cut off day the money due must be received by the time stated on the hanger. If the cutoff person goes to your meter to cut it off and the customer pays at that time, you are still charged $25. If you make arrangements to pay later, the $25 fee is still applied. Money must be paid by the deadline in order not to be assessed the $25. Checks paying bills must be depositable on the day received or it is considered late. Customers that pay by check and the check is returned for non-sufficient funds will be assessed the $25 bad check charge and the cutoff charge of $25.
In order not to receive hangers, you must pay your account to a zero balance each month. You may not pay on a hanger. You must pay total amount owed on the hanger plus a cutoff fee if it applies. Fees are still being added--$5 for hangers, $25 for cutoff, late charges and a regular bill being created each month.
Pisgah Water Association Inc. offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment stubb. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Automatic Bank Draft
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form (if available) located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check.
Payment Drop-off Location
You may pay your bill in person at our office address during lobby hours. We accept cash, check, or money orders. You may also drop your payment in our 24/7 payment drop on the side of the building.
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.